Terms and Conditions

Who we are

Golden Bull Casino is run by PAF New Tech Limited, a company registered in Malta under number C 108503 and based in Floriana. We offer casino games and sports betting under licence 24Si1125 from the Swedish Gambling Authority (Spelinspektionen), which is valid from 1 September 2024 until 31 August 2029. Swedish law applies to our agreement with players, and the Swedish version of our terms decides any difference in meaning between languages.

Who can open an account

You can join us if you are over 18, live in Sweden and hold a registered Swedish bank account. You confirm your identity with BankID when you sign up and every time you log in. Anyone registered in the national Spelpaus self-exclusion register cannot open an account with us. Players outside Sweden remain responsible for checking whether using our service is allowed where they are.

Your account

Each player may hold one account with Golden Bull. The account is personal: only you may use it, only your own money may go into it, and nobody else may play through it. Keep your login details private and tell us at once if you think someone else has learned them; we may freeze the account for a while to protect it. Let us know when your contact or bank details change. A change of name or personal identity number must be sent to us in writing.

Deposits and withdrawals

Payment methods must be registered in your own name, and each one can belong to only one account. Gambling may not be paid for with credit, loans or deferred payments. When you ask for a payout, we send money to the bank account or method you registered with us. Before paying out we may ask for documents that confirm your identity, your payment method or the origin of your funds, and payment can wait until that check is finished. Money won by breaking our rules or the game rules is not paid out.

Bonuses

Every player can receive one welcome offer. Bonus money becomes withdrawable only after its conditions are met, and the full rules of each offer are shown next to it. We may withdraw or cancel a bonus if we have good reason to suspect misuse or a technical fault.

Fair play

Each game has its own rules, and breaking them can cancel the round. Robots, betting software that plays for you, collusion and chip-dumping are not allowed. If you notice an error in a game, log out straight away, tell us about it and do not try to profit from it.

Closing or pausing an account

You can end the agreement by writing to us. You can also ask us to lock your account; a lock that runs until further notice can be lifted no sooner than twelve months later. We may restrict or close an account when the law requires it, when a loss limit is reached, or when nobody has logged in for 23 months.

Complaints

Contact our customer service by e-mail, chat, post or phone; we suggest writing, so the matter is easy to follow. Raise a complaint within three months of noticing the problem. If you are not satisfied with our answer, you can turn to the Swedish National Board for Consumer Disputes (ARN). Disputes are decided by Stockholm District Court as the first instance.